Devenia / Terms
Clear terms for the work, access, and responsibility.
Scope
Who these terms apply to
These terms apply when you use Devenia websites, contact forms, guides, WordPress plugins, reports, checkout flows, paid service requests, subscriptions, or managed technical services.
Devenia, we, and us mean the Devenia business or Devenia company named in the relevant checkout, invoice, proposal, or written agreement.
Information
Information and plugin reports
Guides, diagnostics, reports, estimates, and plugin output help you make better decisions. They do not guarantee rankings, revenue, page speed scores, search placement, legal compliance, or business results.
You decide what to change on your own site. This does not apply when you order a managed Devenia service for that work.
Paid work
Paid services
Paid services start when the relevant checkout, written order, proposal, or invoice is accepted. The scope is limited to what was ordered or agreed in writing.
If the work needs more access, information, or a different scope, we may pause. We will ask for confirmation before continuing.
Subscriptions
Subscriptions and renewals
Subscription services continue for the paid period and may renew automatically when the checkout or billing flow says they renew automatically.
Cancellation stops future renewal. It does not automatically create a refund for time already paid unless a specific written agreement says otherwise.
Payments
Payments and third-party checkout
Payments may be handled by third-party payment providers such as Airwallex. The payment provider may apply its own terms, privacy policy, fraud checks, card rules, payment-method rules, currency conversion, and compliance checks.
Devenia does not store payment card numbers in our WordPress plugins.
Access
Access and backups
Some services require access to a WordPress site, hosting account, analytics account, payment account, DNS provider, or other third-party system. You must have authority to give that access.
We try to work carefully and use backups where practical, but you remain responsible for having appropriate independent backups for important websites, files, and business data.
Customer duties
Customer responsibilities
You are responsible for accurate information and for checking delivered work. Tell us quickly if something looks wrong. You must also meet your own legal, business, accessibility, privacy, cookie, advertising, and regulatory obligations.
We can help with technical implementation, but we are not your lawyer, accountant, or regulator.
Use
Acceptable use
You must not use Devenia services to attack systems, hide malware, distribute harmful files, or mislead users. You must not violate laws, abuse third-party platforms, or upload material you do not have the right to use.
We may refuse, pause, or terminate work that appears unsafe, unlawful, abusive, or outside the agreed scope.
Dependencies
Third-party services
Websites and technical work often depend on third-party services such as WordPress, hosting providers, DNS providers, CDNs, payment providers, email providers, analytics tools, APIs, plugin vendors, and browsers.
We are not responsible for outages, pricing changes, policy changes, API changes, account restrictions, or behavior controlled by those third parties.
Liability
Limits of liability
To the fullest extent allowed by law, Devenia is not liable for indirect, incidental, special, consequential, or punitive damages. This includes lost profits, lost revenue, lost data, lost rankings, lost traffic, or business interruption.
For paid work, Devenia’s total liability is limited to what you paid for the service that caused the claim. Mandatory law may require otherwise.
Updates
Changes to these terms
We may update these terms when services, providers, laws, or business processes change. The version published on this page applies from the date shown above.
A specific signed or written agreement can override these general terms for the work it covers.
Contact
Questions
If a terms question affects scope, timing, cost, access, payment, or responsibility, send it in writing before work starts: [email protected].